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Frequently asked questions
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Guides are selected according to the route, language, and type of trip so each departure matches the promised experience.
Tipping is optional and depends on your satisfaction, itinerary, and destination culture.
Most requests can be changed or cancelled up to 24 hours before the scheduled departure.
Age suitability depends on the selected tour and is shown on the detail page and in booking review.
Contact our support team immediately using the phone or email listed on this page.
Yes. Open-date requests are reviewed by our team, so we can usually adjust the preferred travel date before confirmation.